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Last updated: 02 March 2026
At Beauty Born, every piece is crafted and handled with care to ensure the highest standards of quality, hygiene, and luxury. If something isn't quite right, we're here to help please read the policy below carefully before requesting a return.
1. Returns Window
We accept returns within 14 days of delivery, in line with UK consumer regulations.
To be eligible for a return, items must be: Unused, unworn, and unaltered In their original packaging, with all tags, lace, and protective seals intact - In a resalable condition
Returns that do not meet these conditions will not be accepted.
2. Hygiene & Product Integrity (Very Important)
Due to the hygienic nature of wigs, hair extensions, and beauty products, we are unable to accept returns or issue refunds if:
The lace has been cut, trimmed, or customised
Any adhesive, glue, gel, spray, or styling product has been applied
The hair has been washed, dyed, bleached, toned, or chemically altered
The wig or extensions show signs of wear, styling, heat use, or odour
The product has been damaged, altered, or tampered with in any way
Once a wig or hair product has been worn or altered, it can no longer be resold for hygiene reasons.
3. Trying On Your Wig
We understand you may wish to inspect your wig. You may gently try on the wig without cutting the lace or using any products to assess fit and style.
Please ensure the wig remains in pristine condition. Any breach of hygiene conditions will void eligibility for return.
4. How to Request a Return
To request a return, please email us at:
Include: - Your order number - The item(s) you wish to return - The reason for the return
Once approved, we will provide return instructions. Items returned without prior approval may not be accepted.
5. Refunds
Refunds are issued to the original payment method only
Once your return is received and inspected, we will notify you of approval or rejection
Approved refunds are processed within 5-10 working days after inspection
Original shipping fees are non-refundable unless the item is faulty or incorrect.
6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photographic evidence.
Where a fault is confirmed, we will offer: A replacement, or - A full refund, including standard delivery costs
7. Non-Returnable Items
The following items are non-returnable: Wigs with cut or customised lace - Wigs or extensions that have been worn or styled Items exposed to adhesive or hair products - Sale or clearance items (unless faulty) - Gift cards
8. Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
9. Contact Us
If you have any questions about returns or refunds, our customer care team is happy to assist
Thank you for choosing Beauty Born, where luxury, quality, and care come first.